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Terms of Service

Effective Date: April 1, 2026

These Terms of Service ("Terms") are a legal agreement between you and Eren Emre Kanal, doing business as Storos ("Storos," "we," "us," or "our"), and govern your access to and use of our websites, mobile applications, Shopify app, app.storos.ai, marketing site, newsletters, and related services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Business Use

You may use the Services only if:

  • you are legally able to enter into a binding contract;
  • you are using the Services for business purposes; and
  • you are authorized to act on behalf of the business, store, or organization using the Services.

The Services are not intended for personal, family, or household use.

2. Accounts and Access

You may access the Services through methods we make available, including Shopify OAuth, email/password login, and in the future other methods such as social sign-in or magic links.

You are responsible for:

  • providing accurate account information;
  • maintaining the confidentiality of your credentials;
  • all activity under your account; and
  • promptly notifying us of any unauthorized access or security issue.

We may suspend or restrict access if we believe your account has been compromised or is being used in violation of these Terms.

3. Beta Service

The Services are currently offered on a beta or pre-release basis, in whole or in part. Features may change, be incomplete, contain errors, or be discontinued at any time.

You understand that beta services may not operate as expected and may experience downtime, inaccuracies, delays, or data issues.

4. Your Content and Merchant Data

You retain ownership of content, store data, merchant data, messages, and other materials you submit to the Services (collectively, "Your Data").

You grant Storos a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, analyze, modify as needed for technical purposes, and otherwise use Your Data as necessary to:

  • provide and operate the Services;
  • support integrations you enable;
  • generate AI outputs, analytics, alerts, summaries, and recommendations;
  • maintain security and prevent abuse;
  • improve and develop the Services; and
  • comply with law and enforce these Terms.

You represent and warrant that:

  • you have all rights, permissions, and authority needed to provide Your Data to us;
  • your use of the Services and provision of Your Data does not violate any law, contract, privacy right, or third-party right; and
  • you have provided any required notices and obtained any required consents from your staff, customers, contractors, or other individuals whose information may be included in Your Data.

5. AI Features and Outputs

The Services may provide AI-generated or AI-assisted outputs, including alerts, summaries, recommendations, explanations, predictions, operational suggestions, and other content.

You acknowledge and agree that:

  • AI outputs may be inaccurate, incomplete, delayed, misleading, or inappropriate;
  • AI outputs are provided for informational and operational support purposes only;
  • you are solely responsible for reviewing and validating outputs before acting on them; and
  • you will not rely on the Services as a substitute for professional judgment or independent review.

The Services are not legal, tax, accounting, audit, medical, employment, insurance, or investment advice.

6. Acceptable Use

You agree not to:

  • use the Services in violation of any law or regulation;
  • interfere with or disrupt the Services or related systems;
  • attempt to gain unauthorized access to the Services or other users' accounts;
  • reverse engineer, copy, scrape, or misuse the Services except as allowed by law;
  • use the Services to store or transmit malicious code;
  • use the Services to infringe the rights of others;
  • submit data you do not have the right to use;
  • use the Services in a way that could harm Storos, Shopify, our providers, or other users; or
  • use the Services for personal, family, or household purposes.

7. Third-Party Services

The Services may integrate with or depend on third-party services, including Shopify, OpenAI, PostHog, Supabase, Render, Postmark, Stripe, app marketplace providers, and future third-party newsletter or infrastructure providers.

Your use of third-party services may also be subject to their own terms and privacy policies. We are not responsible for third-party services or for losses caused by third-party platforms, outages, policy changes, or actions.

8. Service Changes and Availability

We may add, modify, suspend, or discontinue any part of the Services at any time, with or without notice.

We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

9. Fees and Billing

Some parts of the Services may currently be free. We may introduce paid plans, including billing through the Shopify App Store, Stripe, or other providers.

If we introduce paid Services, we may provide additional commercial terms, pricing, billing terms, renewal terms, and payment conditions at that time.

10. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if:

  • you violate these Terms;
  • we suspect fraud, abuse, security issues, or legal risk;
  • required by law or by a platform provider;
  • you fail to pay applicable fees when due; or
  • continued service is no longer commercially or technically feasible.

You may stop using the Services at any time.

If you cancel your account, we may disable the account, stop syncing store data, and place the account in a pending deletion state for approximately 30 days, during which you may be able to reverse the deletion request. After that period, we may delete or de-identify applicable data, subject to legal, backup, platform, and operational requirements.

11. Intellectual Property

The Services, including software, designs, interfaces, branding, text, graphics, and other content provided by Storos, are owned by or licensed to us and are protected by intellectual property laws.

Except for the limited right to use the Services under these Terms, we reserve all rights.

12. Feedback

If you provide suggestions, feedback, or ideas, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use them for any lawful purpose without restriction or compensation.

13. Privacy

Your use of the Services is also subject to our Privacy Policy.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOROS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES, OR ANY OUTPUTS, ALERTS, INSIGHTS, ANALYSIS, OR RECOMMENDATIONS GENERATED THROUGH THE SERVICES, WILL BE ACCURATE, COMPLETE, RELIABLE, TIMELY, SECURE, OR ERROR-FREE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOROS AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND PERSONNEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF STOROS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO STOROS FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM AROSE; OR
  • US $100.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Indemnification

You will defend, indemnify, and hold harmless Storos and its affiliates, service providers, and personnel from and against claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your Data;
  • your use of the Services;
  • your violation of these Terms; or
  • your violation of any law or third-party right.

17. Governing Law

These Terms and any dispute arising out of or relating to them or the Services will be governed by the laws of the State of Delaware, without regard to conflict of law principles, except to the extent superseded by applicable federal law.

18. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully.

A. Informal Resolution First

Before filing a claim, you agree to first contact us at contact@storos.ai and try to resolve the dispute informally. If the dispute is not resolved within 30 days after notice, either party may begin arbitration.

B. Binding Arbitration

Except for claims that qualify for small claims court, and except for claims seeking injunctive relief for misuse of intellectual property or unauthorized access, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration rather than in court.

The arbitration will be conducted in English by a recognized arbitration provider selected by Storos, and may be conducted remotely unless the arbitrator requires otherwise.

C. No Class Actions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND STOROS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

D. Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to contact@storos.ai within 30 days of first accepting these Terms. Your notice must include your name, contact information, and a clear statement that you want to opt out of arbitration.

E. Venue if Arbitration Provision Is Unenforceable

If the arbitration provision is found unenforceable for any reason, then any dispute that may proceed in court will be brought exclusively in the state or federal courts located in Delaware, and each party consents to that jurisdiction and venue.

19. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms, updating the effective date, or using other reasonable means. Your continued use of the Services after the updated Terms take effect means you accept the revised Terms.

20. General Terms

These Terms constitute the entire agreement between you and Storos regarding the Services, except for any separate written agreement you enter into with us.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver of that provision.

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

21. Contact

Questions about these Terms may be sent to:

  • Email: contact@storos.ai